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To support home based sleep testing for your patients during office closure, patient’s inability to travel, and/or overflow Watermark Medical can provide our Mail To Patient home sleep testing services direct to your patients’ home. Under the Watermark HST Fee For Service program, the physician is billed a flat rate per completed test. The patient and/or patient’s insurance can be billed directly by the physician. If you would like to learn more about utilizing the mail to patient service to continue remote HST services for your patient base or to discuss your Watermark account or current payment structure, please email firstname.lastname@example.org
Watermark Medical remains committed to servicing its customers and the needs of patients during these uncertain times and has modified its delivery and support infrastructure to ensure continuity of all HST (Home Sleep Testing) services. We, like any business, are closely monitoring the rapidly changing conditions and doing our best to maintain business continuity. We share your concerns about the potential impact on patient HST volumes and business interruptions during this crisis. We are working with customers in encouraging a continued emphasis on the benefits of our home based sleep testing services to their patients and the overall health importance, especially in stressful times like we have now, of diagnosing and treating their sleep health conditions to mitigate potential other severe health issues. To support home based sleep testing for your patients during office closure, patient’s inability to travel, and/or overflow we can provide our Mail To Patient home sleep testing services direct to your patients home. If you would like to learn more about utilizing the mail to patient service to continue remote HST services for your patient base or to discuss your Watermark account or current payment structure, please email email@example.com. At Watermark Medical we appreciate the partnership that we have with all of our customers in providing world class diagnostic services to patients in need.
As the situation surrounding COVID-19 (Coronavirus) continues to develop, Watermark Medical’s focus on the health and safety of our staff, partners, customers and patients is our top priority. We are closely monitoring guidance from the CDC and other public health organizations and taking appropriate action to ensure we continue to provide uninterrupted technical support, as well as maintain clinical and diagnostic services for our home sleep testing clients. While most of our technical and clinical staff are working remotely, we currently maintain shipping/receiving and quality assurance services from our office to manage device maintenance and repair requirements.
A few questions regarding the coronavirus outbreak have been specifically asked about the cleaning processes of the ARES device. Our cleaning procedure (when followed as described in the ARES Product Guide) has been validated and meets agency guidelines to mitigate the transfer risk of bacteria and viruses. For our customers safety, the ARES User Guide intended to be given or reviewed with each patient, includes instructions for the patient to place the device back in the plastic bag to return to the issuing facility. Once cleaned, storing the ARES device in a new resealable plastic bag will help ensure that the ARES remains clean and ready for the next patient use. Those who clean the devices after patient use can limit their chance of exposure by proper use of gloves and frequent washing of their hands. We are monitoring guidelines from CDC and other regulatory agencies and will adjust our procedure if their recommendations change.
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